While human knowledge may be an organization's most valuable asset, much of this knowledge is never shared. Harnessing critical knowledge and using it to create a common vision and objectives can bring worker productivity improvements, while reducing the total cost of ownership (TCO) for content.
According to Gartner, 'Knowledge Management (KM) supports the notion of a high-performance workplace through organizational values, culture, processes and tools that stimulate and support the organization's employees, partners and customers to create, capture, organize, access and use the organization's knowledge that enables people to personally and collectively become more productive, collaborative and innovative (see "One More Time: What is Knowledge Management?";)'. The ability for a company to capture, share, organize, find and use its knowledge efficiently has a direct impact on its ability to be productive, competitive and ultimately, profitable - yet not all organizations are properly equipped to do this.
The way in which Knowledge Management differs from Information Management - or content management (see 'Beyond ECM') - is in the definition of rules and processes for applying information management principles to the organization's day-to-day operations.
The desire to share knowledge has to be translated into a set of processes and rules that define how content is to be indexed, classified and filed so that it can be found when needed and its value understood. Content Governance defines a set of content quality processes that can be automated to deliver an effective knowledge management strategy for all forms of unstructured web and document content.
Vamosa's software technology automates the application of KM business rules to content.